ECOVACS D83 Instruction Manual download pdf (Page 18)

The robot gets into trouble while

working and stops.

The robot is tangled with something on

the floor (electrical cords, drooping

curtains, carpet fringe etc).

The robot will try various ways to

get itself out of trouble. If it is

unsuccessful, manually remove

the obstacles.

Robot will not charge

Malfunction Possible Causes Solutions

The robot goes around in circles

and turns back after starting up.

The robot does not work according

to set Cleaning Mode and Side

Brushes do not rotate.

The robot cleans for a short time.

The robot’s moving speed slows

down and/or begins to work in

a spiral pattern.

Power switch on the bottom of the

robot is not turned ON.

The robot has not made a connection

with the charging dock.

The robot is powered ON, but the

Charging Dock is not plugged in.

The battery is completely discharged.

Anti-Drop sensors on the bottom of the

robot are covered with dust.

Driving Wheels are tangled with

foreign matter.

The robot may not be able to detect

objects properly.

The battery is low, so the Side Brushes

stop rotating and the robot automatically

returns to charge itself.

Working time varies according to floor

surface and room complexity. For

example, a carpeted surface will use

more battery than a hard floor surface.

Main Brush and/or Side Brushes have

not been cleaned in a long time causing

the motor to work harder so cleaning

time is reduced.

The battery is completely discharged.

When the robot’s Dust Sensors detects

a large amount of dust, it will

automatically slow down and/or work in

a spiral route to clean more effectively.

The robot’s Dust Sensors are dirty.

Turn ON the power switch on the

bottom of the robot.

Be sure that the robot has made a

connection with the electrodes on

the charging dock. You may move

the robot manually to make the

connection if necessary.

Plug in the Charging Dock.

Re-activate the battery. Please

refer to “Assemble and Charge”

section 3.1.

Use the provided Multi-Function

Cleaning Tool to wipe Anti-Drop sensors.

Clean foreign matter from Driving

Wheels.

Please contact Customer Service at

1-844-ECOVACS (1-844-326-8227)

for more information.

Fully charge the robot, and adjust

it to Automatic Cleaning Mode,

then start.

This is normal. No solution

necessary.

Clean Main Brush and Side

Brushes.

Re-activate the battery. Please

refer to “Assemble and Charge”

section 3.1.

This is normal. No solution

necessary.

Wipe Dust Sensors with the provided

Multi-Function Cleaning Tool.

The robot cannot detect stairs

or a drop off of more than 3

inches when working.

The robot’s Anti-Drop Sensors are dirty.

The floor is too shiny for the Anti-Drop

Sensors to function.

Anti-Drop sensor malfunction.

Wipe Anti-Drop Sensors with the

provided Multi-Function Cleaning Tool.

Place protective barriers to keep

the robot from falling.

Please contact Customer Service at

1-844-ECOVACS (1-844-326-8227).

Troubleshooting

17

5. Troubleshooting

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